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Store Hours

Mon-Fri: 10am til 6pm | Sat: 10am til 4pm

FAQs

Where are you located?
We are located at 623 Corporate Drive in Houma, Louisiana.

What are your store hours?
We are open Monday thru Friday from 10 am til 6 pm and Saturday from 10 am til 4 pm. We are closed on Sunday.

Do you have a return policy?
Yes, we offer a 30-day return policy with a receipt for a store credit. All items must be returned to our store. Sale items are final and not eligible to be returned or exchanged. 
 
Any item that has been personalized, whether through monograming, vinyl, or laser, those items cannot be returned or exchanged.

 

We are not responsibe for damage or breakage once an item leaves our premisis. 

What is your online return policy?

All online sales are final. However, if an item is damaged in transit or you need to exchange an article of clothing for a different size, please email us at service@outsideandin.com or call the store at 985-876-7809 within 7 days of receiving your order. 

 

If an item is damaged in transit via USPS, all original packaging must be kept and pictures must be emailed to service@outsideandin.com so that a claim can be made with the carrier. No claim can be made after 2 weeks of delivery. If you would like a replacement of that item, please ship the damaged item back to us:

 

Outside and In

623 Corporate Dr.

Houma, LA 70360

 

Once we receive the damaged product, we will ship your new product at no cost to you. If you request a refund, we will issue a refund of product, but shipping charges can not be refunded.

 

Exchanging an item for a different size? Please contact the store so we can insure that the correct size is available. If we are able to exchange, customer incurs the return shipping cost as well as the replacement shipping. Once we receive the exchanged product, a store representative will contact you for shipping payment and the exchange will be processed and shipped.

Do you offer gift wrapping?
Absolutely! We will wrap any gift complimentary except for gifts that are on sale, we will have a $5 charge. 

What other services do you offer?
We offer monogram and vinyl decals on in house items only. We will re-vinyl anything you have purchased from us if it has peeled or need a little re-fresh. We also have the P. Graham Dunn that can be used on their items. There are also a few other items in the store, like cutting boards, that we can personalize with the laser as well. 
 
Phone orders, aka curb side service, is available. If you know the item you are looking for or need gift ideas, just give us a call and we will take care of the rest.

Do you deliver?
Yes! Free delivery is offered for gift registry, including Mardi Gras and wedding. A $25 delivery fee is added when patio furniture or grills are delivered in the Houma area.

Do you sell Gift Cards online?

Yes, we do! However, though you can purchase a gift card online, it can only be redeemed in store. Also, giftcards purchased online must be picked up in store. 

You're sold out of the item I wanted...what happens next?

You’ve made an order, but we are unfortunately out of stock. We are a small business, and sometimes, these things do happen. The first thing that we do on our end, is double and triple check that we are indeed out-of-stock of that item. Next, we will check with our suppliers if it’s possible to re-order that item. If we can, we will send you an email stating that we will hold your order until the item is delivered. 
 
If we can’t re-order that item, we will email and let you know that. At that point we will give you two options:
1.   We can email you other items that are close to what you ordered and fix it on our end. 
2.   We will cancel and issue a full refund. 
 
If we are unable to re-order your item, and we have reached out via email and called and you haven’t responded, after 1 week we will cancel and refund your order. 

How do you ship my package?

Orders are shipped via USPS and ship within 3-5 business days if we have the item in stock and can take an additional 5-7 days to arrive. 

Can I order online and pick-up in store?

Yes, of course! When placing an order online, simply select the "pick-up in store" option and our team will hold your online order for you. If you choose in-store pickup, please keep in mind that our shipping department is closed on Saturday and Sunday. If you would to ensure your order is received and able to be picked up on Saturday, please call the store at 985-876-7809.  Online orders are only held for three months. After the three months, unclaimed items will be donated to local charaties. 

What form of payments do you accept?
We accept all major credit cards and cash.