FAQs
Where are you located?
We are located at 623 Corporate Drive in Houma, Louisiana.
What are your store hours?
We are open Monday thru Friday from 10 am til 6 pm and Saturday from 10 am til 4 pm. We are closed on Sunday.
Do you have a return policy?
Yes, we offer a 30-day return policy with a receipt for a store credit. All items must be returned to our store. Sale items are final and not eligible to be returned or exchanged.
Any item that has been personalized, whether through monograming, vinyl, or laser cannot be returned or exchanged.
We are not responsibe for damage or breakage once an item leaves our premisis.
If item is damaged in transit via USPS, all original packaging must be kept and pictures must be emailed to service@outsideandin.com so that a claim can be made with the carrier. No claim can be made after 2 weeks of delivery. All online sales are final unless otherwise determined by management.
Do you offer gift wrapping?
Absolutely! We will wrap any gift complimentary except for gifts that are on sale, we will have a $5 charge.
What other services do you offer?
We offer monogram and vinyl decals on in house items only. We will re-vinyl anything you have purchased from us if it has peeled or need a little re-fresh. We also have the P. Graham Dunn that can be used on their items. There are also a few other items in the store, like cutting boards, that we can personalize with the laser as well.
Phone orders, aka curb side service, is available. If you know the item you are looking for or need gift ideas, just give us a call and we will take care of the rest.
Do you deliver?
Yes! Free delivery is offered for gift registry, including Mardi Gras and wedding. A $25 delivery fee is added when patio furniture or grills are delivered in the Houma area.
You're sold out of the item I wanted...what happens next?
You’ve made an order, but we are unfortunately out of stock. We are a small business, and sometimes, these things do happen. The first thing that we do on our end, is double and triple check that we are indeed out-of-stock of that item. Next, we will check with our suppliers if it’s possible to re-order that item. If we can, we will send you an email stating that we will hold your order until the item is delivered.
If we can’t re-order that item, we will email and let you know that. At that point we will give you two options:
1. We can email you other items that are close to what you ordered and fix it on our end.
2. We will cancel and issue a full refund.
If we are unable to re-order your item, and we have reached out via email and called and you haven’t responded, after 1 week we will cancel and refund your order.
How do you ship my package?
Orders are shipped via USPS and ship within 3-5 business days if we have the item in stock and can take an additional 5-7 days to arrive.
Can I order online and pick-up in store?
Yes, of course! When placing an order online, simply select the "pick-up in store" option and our team will hold your online order for you. If you choose in-store pickup, please keep in mind that our shipping department is closed on Saturday and Sunday. If you would to ensure your order is received and able to be picked up on Saturday, please call the store at 985-876-7809. Online orders are only held for three months. After the three months, unclaimed items will be donated to local charaties.
What form of payments do you accept?
We accept all major credit cards and cash.